Payment/Refund Policy

Payments

The bank account for any direct credit payments is 03 0458 0251450 00

All prices listed and payments required are in New Zealand dollars.  (NZ$) No other currency is accepted.


Refunds Policy

Whilst absolutely every effort will be made to run all events, it is possible that all or part of an event may have to be cancelled at any stage due to extreme factors.  (See Force Majure below). If an event is cancelled, then Epic Events does not have to give refunds.  However Epic Events may give a partial refund if an event was cancelled prior to the event date.

Force Majure

Under no circumstances shall Epic Events be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control including without limitation; fires, flood, storms, explosion, acts of God, war, governmental actions or non performance by third parties.

Why would we cancel an event?

The short answer is ‘We would only cancel an event in extreme and unlikely circumstances'.

Reasons to cancel include;

  1. The fire risk is extreme and the land owner will not let us use the venue.
  2. There is a huge storm with extreme winds that might knock trees over causing danger to participants.

If we do cancel an event, we will make every effort to run the event at a later date. 

If a postponement date is not possible, we will try to offer a discount off another future similar event.

We value our customers and will do everything possible to run every event we advertise.

We design all events to minimize the risk of cancellation.  For example at our 2 day motorcycle trail rides, we reserve one track for day two so that if the day one trails are wrecked, we still have a good trail for Sunday.  We also limit entries where appropriate.  We learned these 2 lessons at Desert Storm 2006.

We hope this helps explain the ‘No Refunds Policy'. I know it seems harsh, but it is a reality of most outdoor events held worldwide.